Q4.1-4.22: View the Library Transactions spreadsheet here.
Q4.19: Total Reference Transactions
Reference Transactions are information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs.
Click on the question mark icon next to the response box to learn more about how to count reference transactions:
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Q4.19a: Regarding the number of Reference Transactions entered, is this an annual count or an annual estimate based on a typical week or weeks?
Answer based on how you calculated your response for Q4.19.
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Q4.20: Does the library offer virtual reference? - YES!
All libraries should answer YES.
All STLS library patrons have access to virtual reference through CCLD: https://ccld.lib.ny.us/contact-us/
Virtual reference is a method by which a library may provide reference service online. The reference transaction is a remote computer-mediated communication which also includes delivery of reference information from library staff to users who cannot access or do not want face-to-face communication. Virtual reference service is most often an extension of a library's existing reference service program.